ICAN Storage AI CRM
Automated CRM that processes inbound calls end-to-end and surfaces customer history in Slack.
Problem
Storage facilities get dozens of inbound calls daily with no automatic way to log, summarise, or recall what was discussed. This system handles that entirely without human intervention.
System
When a call comes in via RingCentral, Make orchestrates the full pipeline: the audio is transcribed, Claude generates a structured summary and looks up the caller's history by phone number in Supabase.
Outcome
The result is posted as a formatted card in a Slack channel — giving the team full CRM context in the tool they already use.